Our Complaints policy can be viewed here
Complaints Policy Document  Download

Complete direct access to the Complaints Gateway
https://www.insolvencydirect.bis.gov.uk/ExternalOnlineForms/InsolvencyPractitionerComplaint.aspx
Our Professional Indemnity policy is with Travelers Insurance Company Limited and the policy is renewable on 30 August 2021.

The geographical coverage of the policy is Great Britain and Ireland.